By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
This page tells you the terms of use on which you may make use of our website https://spitalclinic.com (our website), whether as a guest or a registered user. Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period. You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it, including all guidelines. All materials are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
The opinions expressed on the courses presentations are the authors’ own. They solely reflect author’s knowledge, experience and believe at the time of expression. The opinions can change in accordance with new information, experience and other factors. They do not reflect any position of NHS, national screening committee, nice, department of health (or other similar medical governance systems in UK or other country), ISUOG (or other similar medical professional societies), FMF (or other similar medical research bodies)
You may print or download content from the site for your own personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices. You may not engage in systematic retrieval of content from the site to create or compile, directly or indirectly, a collection, compilation, database or directory without prior written permission from Spital Clinic.
You may embed those videos into a third party blog or website that were uploaded on the video sharing site Vimeo or YouTube. These videos have to carry the Spital Clinic logo.
You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
The Spital Clinic accepts no responsibility whatsoever for linked websites or any information contained therein. Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice..
Spital Clinic and the Spital Clinic logo and its constituent parts are UK registered trademarks. We give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.
Our company is aware that patient privacy is a priority for all healthcare professionals. Treatment and other patient management decisions should not solely be based on information provided on our website. We thus recommend that treating physicians always refer to available guidelines whenever possible. Use of data and information obtained from or through our web site is at your sole risk. No liability is accepted by Spital Clinic for loss or corruption of data.
We regret that it is not possible for the Spital Clinic to offer medical advice on any individual or general medical condition. Users of this website seeking advice on any medical condition should consult their medical practitioner.
You may pay for the services which you order online by supplying your credit/debit card details on the secure online order form. We operate the highest level of security, meaning your card details are not kept. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You may be redirected to our partner website, Semble, to complete the checkout process, the payments are powered by Stripe.
You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure, as ‘https’ will replace the ‘http’ at the front of the www.spitalclinic.com in your browser address window.
A small locked padlock will also appear in the bottom bar of your browser window. Please note that we cannot guarantee the security of data if you communicate with us via email. Accordingly, please do not send us payment information using email. For details of the security measures we employ please read our privacy statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.
We reserve the right at any time to make changes to this website, these terms and conditions, privacy statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website. Changes, which we are required to make by law, could apply to orders that you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
We reserve the right at any time to make changes to this website, these terms and conditions, privacy statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website. Changes, which we are required to make by law, could apply to orders that you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
When you visit our website, you can choose to either call us to discuss an appointment or to book an appointment online after you have made your selection. You might decide to call us if you need help to choose an appropriate scan, if you are unsure. If you don’t understand something, please contact us and we’ll give you any information you need. Whatever kind of screening you’re looking for, you’ll always be asked to make a prepayment on our website to confirm your appointment.
To book a scan/consultation you will have to:
Select your preferred asppointment and enter the requested date.
Select a date and time of your appointment and book the scan
Register your contact details with us (your name, last name, address, phone number and email address), so that we are able to contact you with regards to your appointment or a scan;
Agree to our terms and conditions and make a pre-payment for your scan. These will guarantee confirmation of your appointment
We will send you an automatically generated email to confirm that you have booked your scan for that specific date and time. Now that you’ve booked your scan, we will contact you a day before your appointment by email to confirm your appointment. Please check all of your email folders for our confirmation email – with some email providers such as Gmail the email could appear in the ‘updates’ or ‘promotions’ tab.
In order to complete the payment, you will have to provide valid credit or debit card details. You must be authorised to use these details and to authorise our payment service provider square to take payment in full for the scan you have chosen. All major cards are accepted.
Our payment processing platform, Stripe, may also perform a pre-authorisation on the card you have signed up with to ensure your payment details are correct. No card details are recorded by the Spital Clinic. You can find more information about Stripe here:
https://stripe.com/gb
To provide the best possible service to all our patients, we ask you to contact us if you are running late so we can make all necessary arrangements to ensure you are seen by our specialist. As our diagnostic centre might be very busy, you may be asked to reschedule your appointment or wait for an available slot so that all our patients receive the best possible service.
Cancellations made up to 6 hours before the appointment start time in writing to info@spitalclinic.mom are free of charge – we will initiate a full refund within 3 working days. For late cancellations, made later than 6 hours up until 3 hours prior to your appointment start time, we reserve the right to keep £50 from the booking cost to cover for our staffing costs and the clinician’s time.
Please note that if you cancel your appointment 6 hours or more before its start time you will benefit from free cancellation or rescheduling and will receive a refund for the pre-payment charge if applicable.
Failure to give the required notice will result in you being charged with a cancellation fee of £50. In this case you will receive a refund for the remainder of the pre-payment charge if applicable.
If the booking is made less than 6 hours before the appointment start time, we reserve the right to take the pre-payment at the time of the booking.
In the unlikely event that an appointment is missed or cancelled as a result of scheduling errors on our part or failure of the specialist to attend, then we will refund the pre-payment charge made on your debit/credit card.
We’ll make our best to process refunds within three (3) working days. The funds may take up to 5-10 working days to appear on your bank or card statement. All refunds will be processed via our partner app square.
Your health is at utmost importance to us and as such we are taking special precautions in the current pandemic environment. We are constantly conducting risk assessment in line with the government and cqc guidelines, and would like to ask you to help us by taking the following precautions:
If you are feeling ill, or have any of the covid-19 symptoms, please avoid coming to our centre. We would be happy to reschedule your appointment free of charge after the relevant quarantine period
Please only bring one visitor from the same household to accompany to your appointment
Please wear your own personal protective equipment (ppe) such as masks and gloves
Please be prepared for our friendly staff to check your temperature before you enter our premises
Ultrasound link ltd (T/A Spital Clinic) is committed to provide the highest standard of service and care to our patients. We therefore appreciate all feedback regarding the care and service that you, your family or others experienced during your visit and this leaflet explains how we deal with concerns or complaints you may wish to raise.
This procedure sets out our approach to the handling of complaints and is intended as an internal guide who should be made readily available to all staff and a summary setting out the approach to complaint handling should be available at reception for any client requesting a copy.
From 1st april 2009 a common approach to the handling of complaints was introduced across health and adult social care. This procedure complies with this.
The service will take reasonable steps to ensure that clients are aware of:
The complaints procedure.
The time limit for resolution.
How it will be dealt with.
Who will deal with it?
Right of appeal
Further action they can take if not satisfied.
The fact that any issues will not affect any ongoing treatment from the service and they will continue
To be treated.
Registered address
1st floor,
36 spital square, london – e1 6dy
Location
1st floor, email: info@spitalclinic.mom created: feb 2020 36 spital square, website: info@spitalclinic.Com review: feb 2022 london – e1 6dy
Stage 1:
Receiving of complaints
The service may receive a complaint made by, or (with his/her consent) on behalf of a client, or former client, who is receiving or has received treatment at the service, or where the client is incapable of making a complaint, by a relative or other adult who has an interest in his/her welfare.
Please send your written complaint to:
Dr fedor ushakov
Ultrasound link ltd
1st floor
36 spital square e1 6dy
London
Period within which clomplaints can be made
The period for making a complaint is normally:
6 months from the date on which the event which is the subject of the complaint occurred; or
6 months from the date on which the event which is the subject of the complaint comes to the complainant’s notice.
All complaints will be acknowledged no later than three working days after the day the complaint is received (the acknowledgement will usually be in writing but can be verbally in some circumstances although this should be the exception rather than the norm.) we will make sure that we will get back to you with a final decision or an update on the prepress of our investigation within 20 working days from the receipt of the complaint.
An offer should be made to discuss with the complainant the following:
The handling of the complaint
Timescales for responding
Expectations and desired outcome if unclear
If the complaint has been made verbally, the complainant should be given a copy of their verbal statement which is considered the formal complaint and asked to confirm that it represents the issues they wish to raise.
The complaints manager or lead hcp has the discretion to extend the time limits if the complainant has good reason for not making the complaint sooner, or where it is still possible to properly investigate the complaint despite extended delay.
Ultrasound link ltd (T/A Spital Clinic) is committed to provide the highest standard of service and care to our patients. We therefore appreciate all feedback regarding the care and service that you, your family or others experienced during your visit and this leaflet explains how we deal with concerns or complaints you may wish to raise.
This procedure sets out our approach to the handling of complaints and is intended as an internal guide who should be made readily available to all staff and a summary setting out the approach to complaint handling should be available at reception for any client requesting a copy.
From 1st april 2009 a common approach to the handling of complaints was introduced across health and adult social care. This procedure complies with this.
Policy
The service will take reasonable steps to ensure that clients are aware of:
The complaints procedure.
The time limit for resolution.
How it will be dealt with.
Who will deal with it?
Right of appeal
Further action they can take if not satisfied.
The fact that any issues will not affect any ongoing treatment from the service and they will continue to be treated.
Stage 1:
Receiving of complaints
The service may receive a complaint made by, or (with his/her consent) on behalf of a client, or former client, who is receiving or has received treatment at the service, or where the client is incapable of making a complaint, by a relative or other adult who has an interest in his/her welfare.
Please send your written complaint to:
Dr fedor ushakov
Ultrasound link ltd
1st floor
36 spital square e1 6dy
London
Period with which complaints can be made
The period for making a complaint is normally:
6 months from the date on which the event which is the subject of the complaint occurred; or
6 months from the date on which the event which is the subject of the complaint comes to the complainant’s notice.
All complaints will be acknowledged no later than three working days after the day the complaint is received (the acknowledgement will usually be in writing but can be verbally in some circumstances although this should be the exception rather than the norm.) we will make sure that we will get back to you with a final decision or an update on the prepress of our investigation within 20 working days from the receipt of the complaint.
An offer should be made to discuss with the complainant the following:
The handling of the complaint
Timescales for responding
Expectations and desired outcome if unclear
If the complaint has been made verbally, the complainant should be given a copy of their verbal statement which is considered the formal complaint and asked to confirm that it represents the issues they wish to raise.
The complaints manager or lead hcp has the discretion to extend the time limits if the complainant has good reason for not making the complaint sooner, or where it is still possible to properly investigate the complaint despite extended delay.
When considering an extension to the time limit it is important that the complaints manager or the hcp takes into consideration that the passage of time may prevent an accurate recollection of events by the clinician concerned or by the person bringing the complaint. The collection of evidence, clinical guidelines or other resources relating to the time when the complaint event arose may also be difficult to establish or obtain. These factors may be considered as suitable reason for declining a time limit extension.
Action upon receipt of a complaint
It is always better to try and deal with the complaint at the earliest opportunity and often it can be concluded at that point.
If it is not possible or the outcome is not satisfactory the client should be asked to put it in writing. This ensures that each side are well aware of the issues for resolution. If the client does refuse to put it in writing then it is advisable for the service to put it in writing and check that the client is happy with the detail of the complaint.
On receipt of a written complaint an acknowledgement should be sent confirming receipt and saying that a further response will be sent within 20 working days following an investigation of the issues. It should also say who is dealing with it I.E. Manager.
If it is not possible to conclude any investigations within the 20 working days, then the client should be updated with progress and possible time scales.
A full investigation should take place with written notes and a log of the progress being made.
It may be that outside sources will need to be contacted and if that is the case then a client consent form will need to be signed to make such a request.
In the response letter, we will inform you of all the details of the investigation and the outcome of our inquiry. If you remind unhappy with the outcome, we will also provide details on how to proceed into the second stage of our complaint procedure.
If you remain dissatisfied following the final response from the practice, then you can request a review of your complaint, known as stage 2 by writing to:
Dr fred ushakov
Ultrasound link ltd, 1st floor, 36 spital square, e1 6dy, london
Stage 2:
During this stage, your complaint will be reviewed by a member of our management team who was not involved in stage 1. Similarly to stage 1, we will get back to you no later than 3 working days with an acknowledgement of the escalation of the complaint.
Complainants will be invited to attend a meeting at the start of stage 2 in order to clarify the matters that remain outstanding in the complaint and obtain a greater understanding of what the complainant hopes to achieve by escalating the complaint. This meeting may be face-to-face or via telephone or videoconferencing/online if the complainant prefers.
We will consider your complaint and will undertake a review of the documentation, any correspondence and the handling of the complaint at stage 1. Our practice manager will write to you according to our procedures and in any event within 20 days to either confirm the outcome at stage 1 or to offer an alternative resolution. At this time we will advise you of your right to take the matter further to independent adjudication known as iscas and stage 3 in these procedures. Throughout the process all information, documents and records relevant to your complaint will be treated in the strictest confidence and no information will be divulged to any parties who are not involved in the process, unless required to do so by law.
Stage 3:
This stage is only available to complainants who remain dissatisfied once stage 1 and stage 2 are exhausted. A complainant should then request the adjudication by writing to the secretariat:
Iscas, cedr,
3rd floor
100 st. Paul’s churchyard london ec4m 8bu
Tel: 020 7536 6091
Email: info@iscas.Org.Uk
This written request for adjudication must be made within 6 months of the final determination at stage 2. The complainant at stage 3 should provide reasons to explain the dissatisfaction with the outcome of stage 2. The iscas secretariat will seek confirmation that stage 2 has been completed. The iscas secretariat will notify us of a request for stage 3 made directly within ten days. The secretariat will then be the main contact for the complainant once adjudication is started. A complainant accessing this service will be asked to consent to release of records from the practice relevant to the complaint and a report will be made to the complainant, the practice.
Additional information for patients about iscas can be found at: https://www.Iscas.Org.Uk/patients- complaints-process
General
We shall complete every stage of the complaint procedure within 3 months of receipt of the complaint
You have the right to seek independent legal advice where any aspects of their complaint might give rise to a clinical negligence claim.
Safeguarding
Safeguarding is a key element of complaints management and review. It may be necessary to identify if any of the following elements are evident in the information/complaint:
Safeguarding concerns to the person, to include their ability to manage with daily living
Safeguarding concerns regarding the adequacy of care/support being provided to the person
Safeguarding concerns regarding the behaviour of a professional to a patient or carer
Safeguarding concern regarding the behaviour of the person/complainant to professional staff
All complaints staff must have at least level 2 training in safeguarding to enable them to identify the key safeguarding concerns.
All complaints handlers from will require a dbs check as part of their recruitment process.
Annual review of complaints
The service will establish an annual complaints report, incorporating a review of complaints received, along with any learning issues or changes to procedures which have arisen. This report is to be made available to any person who requests it, and may form part of the freedom of information act publication scheme.
This will include:
Statistics on the number of complaints received
Justified / unjustified analysis
Known referrals to iscas
Subject matter / categorisation / clinical care
Learning points
Methods of complaints management
Any changes to procedure, policies or care which have resulted
Confidentiality
Complaints will be handled in the strictest of confidence in accordance and will be kept separately from clients’ medical records. Care will be taken that information should only be disclosed to those who have a demonstrable need to have access to it. Suitable arrangements are in place for the handling of patient identifiable data to meet the compliance of gdpr & data protection act 2018 and other legal obligations such as the human rights act 1998 and the common law duty of confidentiality
The service must keep a record of all complaints and copies of all correspondence relating to complaints, but such records must be kept separate from clients’ medical records.
Accessibility
Visitors with disabilities are very welcome; we do however require that you contact us in advance on 02036872939 or email info@spitalclinic.Com to ensure we are able to facilitate your visit. Please note, that our premises have limited access and narrow corridors and doors and may not be suitable for a wheelchair user or large baby carriages.
Read more about accessibility below:
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Accessebility
General statement
We will strive to deliver the service that people demand and deserve, and to create a culture and environment that eliminates unfair discrimination, and which actively promotes inclusion of different individuals in all of our operations.
We support the principles of the equality act (2010) and are committed to recognising and responding to the needs of all disabled people. It is our intention, wherever possible, that our premises and facilities are accessible whatever the nature of disability. However, we are conscious that because of its age and size the building is not the most disabled-friendly, thus we encourage you to contact us if you have any specific requirements to allow us to offer help and advice for you to plan your visit.
We are constantly striving to improve the design of our website and wherever possible introduce changes which will make it more accessible including complying with priority 1 and 2 guidelines of wcag 2.0. All pages use structured semantic mark-up where possible, use cascading style sheets (css2) for presentation and functional images have descriptive alt tags. The style sheets have been written to display pages correctly in the most commonly used browsers: internet explorer, firefox, safari, opera and chrome.
To enhance user experience, our site utilises a small amount of javascript. If you have disabled javascript, or your browser software does not fully support it, we have done our best to ensure the site remains operable. We don’t use access keys as they will often conflict with keyboard commands already in use by some browsers or assistive technologies. Where possible, we’ve avoided using links that open a new browser window but where these are present, we’ve stated so in the text or the title attribute of the link. Foreground and background colours have been selected to provide a proper level o contrast for ease of reading.
To help you when you do have problems, our consistent footer navigation contains links to our faq pages (which are fully searchable) and links to our sitemap, “about us” and “contact us” pages.
We welcome any comments, suggestions or feedback. Please visit our contact us page to give us any feedback you may have.
Visitors with physical impairments are very welcome; we do however require that you contact us in advance on 02036872939 or email info@spitalclinic.Com to ensure we are able to facilitate your visit. Please note, that our premises have limited access and narrow corridors and doors and may not be suitable for a wheelchair user or large baby carriages.
Unfortunately, due to the age of the building and the construction techniques used when it was built, it may not always be possible to offer our services to some wheelchair users, e.G. Those, who are constantly reliant on the use of a wheelchair.
We currently operate in a listed grade ii building and it does not have an appropriate wheelchair access, has narrow corridors and doors’ entrances, and a small lift.
If you do not require a wheelchair space, but do require someone to facilitate your visit to us please contact us on 02036872939 or email info@spitalclinic.Com to discuss your mobility requirements.
Step free access is available.
The closest public car park is the underground finsbury square ncp.
There are no adapted toilets for wheelchair users within the building.
Seating is available at the centre on the same level in the foyer, as well as in the ultrasound room.
There is a small narrow lift in the building which is not suitable for a wheelchair user or a large baby carriage.
In case you require lifting from the coach, we advise you to consider being accompanied by someone who can help you to make the most of your visit to us.
If you have a guide or other assistance dog which you require to accompany you to the centre, please let one of our team know so they can advise you on our policies and provide you with the necessary support.
